Return & Refund

🛒 Refund & Return Policy – Chef James

📌 This policy applies to all orders placed through www.chefjames.com and affiliated channels.

✅ Eligible Returns

We accept returns within 10 calendar days of delivery if your item meets one of the following conditions:

Received the wrong product.
Product arrived damaged.
Item has a clear factory defect (non-edible items only).

📩 To request a return:

Email us at shop@chefjames.com
Include your order number, clear photos of the issue, and a brief explanation.
Our team will review your case and guide you through the return or replacement process.

❌ Non-Returnable Items

Some items cannot be returned or refunded due to product type or special conditions. These include:

Promotional items, bundles, or discounted products.
Gifts included with any promotion or purchase.
Edible products that have been opened or tampered with (spices, broths, collagen, etc.).
Items with signs of misuse (burns, dents, improper cleaning).
Requests made after the return window (10 days).
Digital products (like eBooks) once downloaded.

🛡 What Is Onward Shipping Protection?

Onward™ is our premium shipping protection service available at checkout.

By selecting Onward, you get:

Instant replacement or refund in case of loss, theft, or damage during shipping — no questions asked.
Faster resolutions without needing to wait for the carrier to complete an investigation.
Peace of mind knowing your order is covered, even if it’s out of our control.

🔒 Without Onward, we are not able to guarantee replacements for packages marked as delivered but not received.

We highly recommend adding Onward to every order.

🛠 Product Warranty (Non-Edible)

All Chef James non-edible products (such as pans, knives, and utensils) are covered for 6 months against manufacturing defects.

Covered:

Non-stick surface peeling (with correct use)
Handle detachment
Factory-level flaws

Not covered:

Burns from overheating while empty
Scratches from metal utensils
Dishwasher damage
Physical damage (drops, dents, broken handles)
Incompatibility with heat sources or induction

📌 You’ll be required to show photos and proof of proper use.

💸 Refund Process

Once your return is approved and received at our warehouse, your refund will be processed to your original payment method within 5 to 10 business days.

Please note:

Shipping costs are non-refundable unless the return is due to our error.
If the return is due to a customer error (wrong address, didn’t like it, etc.), the customer is responsible for return shipping.

📦 Return Address

Please send all approved returns to:

Chef James – Returns Department
1411 NW 84th Ave
Miami FL 33126

We recommend using a trackable service. Chef James is not responsible for lost or delayed return shipments.

📢 Need Help?

We’re here to make your experience amazing — even if something goes wrong.

💬 Chat with us on WhatsApp
📧 Email us at shop@chefjames.com

Our customer service team will take care of you.