Returning an item

Thank you for shopping with Chef James. If you need to return an item, please read the following instructions carefully to ensure a smooth process.

📦 How to Return a Product

  1. Repack the item securely in its original packaging.

  2. Clearly label the package with your Order Number.

  3. Include a brief note explaining the reason for your return.

  4. Contact our Customer Service to inform us if you would like a refund or an exchange.

  5. Keep the tracking number for your return shipment for follow-up.

🔁 Return Address: Chef James Returns Department
2025 NW 102 Ave, Suite 111
Doral, Florida 33172

Please note:
All return shipping charges must be prepaid by the customer. C.O.D. deliveries will not be accepted.

💳 Refund Terms & Conditions

📫 Incorrect Address or Undeliverable Packages

If your order is returned to us due to an incorrect or incomplete address, please contact Customer Service. Once we receive the package back, we’ll advise you on refund or reshipment options. Shipping and handling fees may apply.

🆓 Orders with Free Shipping

Domestic orders with free shipping will be refunded minus 15% (handling & restocking fee) plus any taxes paid.

🚚 Orders with Paid Shipping

  • Domestic orders: Refunded minus 5% (handling & restocking) excluding original shipping.

  • International orders: Refunded minus 10% (handling & restocking) excluding original shipping.

📞 Order Verification

If we identify an issue with your order (e.g., suspicious activity, address error), we will reach out for verification. If we receive no response within 5 consecutive days, we reserve the right to cancel the order. Refunds in such cases are subject to review.

⏳ Refund Timeline

Refunds are usually processed within 4 weeks, depending on the following:

  • 5–10 business days: Transit time for your return to arrive

  • 3–5 business days: Internal processing at our warehouse

  • 5–10 business days: Time your bank takes to post the refund

Most refunds are issued faster than this estimated window.

📁 Claim Status for Lost Packages

If tracking shows your package was delivered but you didn’t receive it:

  • Contact our Customer Service immediately with your order number.

  • We will initiate a claim with the shipping carrier based on the following:

USPS – Claim must be filed between 15–60 days from shipping date
UPS & FedEx – Claim must be filed immediately

📌 Please note: Carrier investigations may take 30–40 days. Final decisions depend on the shipping company. Once resolved, we will proceed with refund, replacement, or resolution as appropriate.

💵 US State Sales Tax Compliance

As of February 2022, we are required to collect state sales tax on electronic purchases in applicable U.S. states. This is a legal obligation, and Chef James does not profit from these taxes. All collected taxes are remitted to the respective authorities.

🧡 Final Note

We appreciate your trust in Chef James. Your feedback helps us improve and grow. If you have any questions or concerns, our Customer Service team is here for you.

📩 shop@chefjames.com

Thank you for your patience and support,
Chef James