Frequently Asked Questions (FAQ)

📦 How can I get information about my order or file a claim?

You can contact us anytime by writing to shop@chefjames.com or messaging us via WhatsApp: +1 (786) 593-2062.
Our team will be happy to help.

🌎 Can I place an order from outside the United States?

Yes! We offer international shipping. Delivery times and fees may vary depending on the destination. If you have questions, feel free to reach out before ordering.

⏰ How long does it take for my order to arrive?

U.S. orders: Usually between 4 to 10 business days.
Pre-sale items: 21 to 45 business days (check the product description).
International orders: Delivery times vary based on your country and customs processes. Contact us for more accurate info.

📬 How do I get my tracking number?

Once your order is processed and shipped, you’ll receive an email with your tracking number.
If you didn’t receive it or made a mistake entering your email, please contact us at shop@chefjames.com.

💳 What payment methods do you accept?

We currently accept:

Credit and debit cards (Visa, Mastercard, Amex)
PayPal
Shop Pay
Zelle (only for authorized payments to accounting@chefjames.com)

We do not accept cash on delivery or bank transfers without prior approval.

🔄 Can I return a product?

We accept returns of non-edible items with manufacturing defects, as long as the issue is reported within 10 days of delivery.
For full conditions, visit our Return Policy.

🛑 Promotional items, free gifts, and opened edible products are not eligible for return.

🧂 What can I cook with my Honest Farm products?

Anything you can imagine! Check out our Instagram and Foodiescuela platform for recipes, tips, and exclusive content.

📲 Follow us here:
@chefjames | @foodiescuela | @honestfarmus

🛡 What is Onward Shipping Protection?

Onward is an optional shipping insurance you can add during checkout. It covers:

Loss, theft, or damage during delivery
Instant replacement with no extra cost

🔒 If you don’t add it, claims must follow shipping carrier investigation timelines.

💬 Where can I leave a review or share feedback?

We love hearing from you!
You can leave a review directly on the product page or message us via email or WhatsApp. Your feedback helps us improve and grow.

Still have questions? Reach out to us anytime. We’re here for you. ❤️